By placing an order on Faux Cils Pro ( https://fauxcilspro.com/ ), you agree to the terms below. These terms are established to ensure that both parties understand and agree to this arrangement, to protect each other and to establish clear expectations regarding our service.

1. General

We strive to maintain accurate inventory, but occasionally some items may be out of stock at the time of your purchase. In this case, we will contact you promptly to offer you the option of either waiting for restocking or receiving a voucher.

2. Shipping costs

Shipping costs are automatically calculated at checkout based on the weight, dimensions and destination of your order. Payment for shipping costs is collected at the time of purchase.

3. Returns

Please see our Return and Refund Policy for full return terms and conditions.

4. Delivery conditions

Orders are generally processed within 2 business days of payment confirmation. On average, delivery takes about 7-15 business days , but this time may vary depending on logistical circumstances and destination. We do our best to ship orders on time, but delays beyond our control may occur.

4.1 Shipping time

We aim to dispatch orders within 2 working days of receiving cleared payment. In exceptional circumstances we will notify you of any potential delays.

4.2 Change of delivery address

It is possible to change the shipping address as long as the order has not yet been shipped. For any change requests, contact us quickly at support@fauxcilspro.com .

4.3 Shipping to PO Boxes and Military Addresses

We only ship to PO boxes via postal services. Deliveries to military addresses are also possible.

4.4 Out of stock items

In the event of a stock shortage, we will inform you as soon as possible to offer you either to wait for restocking, or to opt for a voucher or a refund.

4.5 Exceeding the delivery time

If the delivery time exceeds the estimated time, please contact us at support@fauxcilspro.com so that we can investigate and provide you with a solution.

5. Order tracking

As soon as your order is shipped, you will receive an email containing a tracking link to follow the progress of your package in real time.

6. Packages damaged in transit

If your package arrives damaged, please contact us immediately at support@fauxcilspro.com with supporting photos. We will help you resolve the issue as soon as possible.

7. Duties and taxes

Sales taxes are included in the price of our items. However, import duties and taxes may apply depending on the laws in force in your country. These charges are the customer's responsibility.

8. Cancellations

Once the order has been shipped, we cannot accept cancellations. If you wish to cancel an order after it has been shipped, you will need to follow the return procedure outlined in our Returns and Refunds Policy .

9. Insurance

All orders are insured against loss or damage up to the declared value of the order. If your package is lost or arrives damaged, contact us promptly so we can investigate and provide you with a solution.

10. Customer service

For any questions or assistance, our customer service is available at support@fauxcilspro.com . You can also write to us at the following address:

False Eyelashes Pro
29 rue Tronchet
Paris, 75008
France